Kendall, Kay,

Leading the Malcolm Baldrige way : [how world-class leaders align their organizations to deliver exceptional results]/ Kay Kendall, Glenn Bodinson, Fache. - x, 228 pages : illustrations (black and white) ; 23 cm

Includes bibliographical references and index.

An introduction to Baldrige -- Why employee engagement matters -- Organizational culture and how it impacts employee engagement -- Drivers of employee engagement -- Using data to drive engagement -- When you're already a pretty good organization -- Maintaining momentum when facing a downturn -- The challenges of being a very large organization -- The challenges of being a very small organization -- Getting all of the senior leaders on board -- Confronting a culture of entitlement -- Employee engagement and the bottom line -- Common characteristics of the leaders of Baldrige award winning organizations -- Lessons learned about the journey -- Other benefits of preparing an application : teamwork and -- Leadership development -- Accelerating excellence.

9781259588662 (alk. paper) 1259588661


Baldrige, Malcolm, 1922-1987.

Malcolm Baldrige National Quality Award.
Total quality management.
Organizational effectiveness.
Corporate culture.

HD62.15 / .K457 2017

658.4013 / K.K. L 2017

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