Leading the Malcolm Baldrige way : [how world-class leaders align their organizations to deliver exceptional results]/ Kay Kendall, Glenn Bodinson, Fache.
Contributor(s): Bodinson, Glenn [author. ].Material type: BookPublisher: New York : McGraw-Hill, Description: x, 228 pages : illustrations (black and white) ; 23 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9781259588662 (alk. paper); 1259588661.Subject(s): Baldrige, Malcolm, 1922-1987 | Malcolm Baldrige National Quality Award | Total quality management | Leadership | Organizational effectiveness | Corporate cultureAdditional physical formats: Online version:: Leading the Malcolm Baldrige wayDDC classification: 658.4013 Online resources: Contributor biographical information | Publisher description
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|Books||Main Library Main Stacks||658.4013 K.K. L 2017||Available||00017859|
Includes bibliographical references and index.
An introduction to Baldrige -- Why employee engagement matters -- Organizational culture and how it impacts employee engagement -- Drivers of employee engagement -- Using data to drive engagement -- When you're already a pretty good organization -- Maintaining momentum when facing a downturn -- The challenges of being a very large organization -- The challenges of being a very small organization -- Getting all of the senior leaders on board -- Confronting a culture of entitlement -- Employee engagement and the bottom line -- Common characteristics of the leaders of Baldrige award winning organizations -- Lessons learned about the journey -- Other benefits of preparing an application : teamwork and -- Leadership development -- Accelerating excellence.