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Leading the Malcolm Baldrige way : [how world-class leaders align their organizations to deliver exceptional results]/ Kay Kendall, Glenn Bodinson, Fache.

By: Contributor(s): Material type: TextTextPublisher: New York : McGraw-Hill, [2017]Description: x, 228 pages : illustrations (black and white) ; 23 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9781259588662 (alk. paper)
  • 1259588661
Subject(s): Additional physical formats: Online version:: Leading the Malcolm Baldrige wayDDC classification:
  • 658.4013 21 K.K. L 2017
LOC classification:
  • HD62.15 .K457 2017
Online resources:
Contents:
An introduction to Baldrige -- Why employee engagement matters -- Organizational culture and how it impacts employee engagement -- Drivers of employee engagement -- Using data to drive engagement -- When you're already a pretty good organization -- Maintaining momentum when facing a downturn -- The challenges of being a very large organization -- The challenges of being a very small organization -- Getting all of the senior leaders on board -- Confronting a culture of entitlement -- Employee engagement and the bottom line -- Common characteristics of the leaders of Baldrige award winning organizations -- Lessons learned about the journey -- Other benefits of preparing an application : teamwork and -- Leadership development -- Accelerating excellence.
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Includes bibliographical references and index.

An introduction to Baldrige -- Why employee engagement matters -- Organizational culture and how it impacts employee engagement -- Drivers of employee engagement -- Using data to drive engagement -- When you're already a pretty good organization -- Maintaining momentum when facing a downturn -- The challenges of being a very large organization -- The challenges of being a very small organization -- Getting all of the senior leaders on board -- Confronting a culture of entitlement -- Employee engagement and the bottom line -- Common characteristics of the leaders of Baldrige award winning organizations -- Lessons learned about the journey -- Other benefits of preparing an application : teamwork and -- Leadership development -- Accelerating excellence.

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