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Powerful conversations : How High Impact Leaders Communicate / Phil Harkins.

By: Material type: TextTextSeries: Business ClassicsPublisher: New York : McGraw-Hill Education, [2017]Edition: Second EditionDescription: xvi, 192 pages : illustrations ; 25 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9781260019629
Subject(s): DDC classification:
  • 21 658.45 H.P. P 2017
Contents:
Foreword -- Introduction -- Acknowledgments -- The discipline of powerful conversations -- Powerful conversations and high-impact leaders -- The structure and impact of powerful conversations -- The types of powerful conversations -- The swamp : getting into and out of bad conversations -- Difficult conversations -- Powerful conversations in practice -- Powerful conversations and trust -- The agenda for change -- Passionate champions -- Retaining great people -- The voice of leadership -- Appendix a powerful conversations toolbox -- Tool 1: Planning, conducting, and measuring -- Powerful conversations -- Tool 2: The tower of power -- Tool 3: The leadership assessment instrument (LAI) -- Tool 4: The trust tool -- Tool 5: The change tool -- Tool 6: The retention tool -- Index.
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Holdings
Item type Current library Call number Status Date due Barcode
Books Books Main Library Main Stacks 658.45 H.P. P 2017 (Browse shelf(Opens below)) Available 00017796

Includes index.

Foreword -- Introduction -- Acknowledgments -- The discipline of powerful conversations -- Powerful conversations and high-impact leaders -- The structure and impact of powerful conversations -- The types of powerful conversations -- The swamp : getting into and out of bad conversations -- Difficult conversations -- Powerful conversations in practice -- Powerful conversations and trust -- The agenda for change -- Passionate champions -- Retaining great people -- The voice of leadership -- Appendix a powerful conversations toolbox -- Tool 1: Planning, conducting, and measuring -- Powerful conversations -- Tool 2: The tower of power -- Tool 3: The leadership assessment instrument (LAI) -- Tool 4: The trust tool -- Tool 5: The change tool -- Tool 6: The retention tool -- Index.

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