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Powerful Conversations : How High Impact Leaders Communicate / Phil Harkins.

By: Harkins, Philip J [author. ].
Material type: materialTypeLabelBookSeries: Business Classics.Publisher: New York : McGraw-Hill Education, [2017]Edition: Second Edition.Description: xvi, 192 pages : illustrations ; 25 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9781260019629.Subject(s): Communication in management | Leadership | Communication in organizationsDDC classification: 658.45
Contents:
Foreword -- Introduction -- Acknowledgments -- The discipline of powerful conversations -- Powerful conversations and high-impact leaders -- The structure and impact of powerful conversations -- The types of powerful conversations -- The swamp : getting into and out of bad conversations -- Difficult conversations -- Powerful conversations in practice -- Powerful conversations and trust -- The agenda for change -- Passionate champions -- Retaining great people -- The voice of leadership -- Appendix a powerful conversations toolbox -- Tool 1: Planning, conducting, and measuring -- Powerful conversations -- Tool 2: The tower of power -- Tool 3: The leadership assessment instrument (LAI) -- Tool 4: The trust tool -- Tool 5: The change tool -- Tool 6: The retention tool -- Index.
List(s) this item appears in: Business Adm 2017-2018
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658.45 H.P. P 2017 Available 00017796

Includes index.

Foreword -- Introduction -- Acknowledgments -- The discipline of powerful conversations -- Powerful conversations and high-impact leaders -- The structure and impact of powerful conversations -- The types of powerful conversations -- The swamp : getting into and out of bad conversations -- Difficult conversations -- Powerful conversations in practice -- Powerful conversations and trust -- The agenda for change -- Passionate champions -- Retaining great people -- The voice of leadership -- Appendix a powerful conversations toolbox -- Tool 1: Planning, conducting, and measuring -- Powerful conversations -- Tool 2: The tower of power -- Tool 3: The leadership assessment instrument (LAI) -- Tool 4: The trust tool -- Tool 5: The change tool -- Tool 6: The retention tool -- Index.

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